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Service availability

We at dewa98 operate only in jurisdictions where online gaming and sportsbook services are permitted under local law. Our platform does not offer services in regions where such activities are prohibited by statute. Users accessing dewa98 remain solely responsible for verifying that their own jurisdiction permits the services offered. We do not target specific countries or regions; rather, we comply with applicable law in each market where our service functions. Account holders may experience service restrictions if they connect from a jurisdiction we cannot lawfully serve. Upon registration, you acknowledge that you have reviewed applicable law and confirmed your eligibility to use our platform.

Account eligibility

Eligibility for dewa98 accounts depends on age, legal capacity, and residency in a jurisdiction where our services operate lawfully. We conduct verification checks during registration and at escalated withdrawal thresholds to confirm user identity and eligibility. The verification process typically includes email and phone confirmation, with optional document submission for higher limits. Account holders must provide accurate information throughout the lifecycle; false or misleading details may result in account suspension and fund forfeiture. We comply with anti-money-laundering and know-your-customer (KYC) standards applicable in our operating jurisdictions. Minors, legally incapacitated individuals, and residents of prohibited jurisdictions cannot maintain accounts with us.

Local-law responsibility

Users are entirely responsible for understanding and complying with the laws of their own jurisdiction regarding online gaming, sportsbook participation, and wagering. dewa98 does not provide legal advice and does not warrant that our services comply with any specific user's local law. Accessing or using our platform implies your acknowledgment that you have consulted applicable statutes and determined that such use is lawful in your jurisdiction. We are not liable for legal consequences arising from your use in jurisdictions where online gaming is restricted or prohibited. If local law in your jurisdiction subsequently changes, it is your responsibility to discontinue use. Disputes about jurisdiction or legal permissibility are resolved according to the terms and conditions, which take precedence over any inferred or stated assumption.

Data and privacy scope

We collect personal data (name, email, phone, address, payment details) to process account registration, deposits, withdrawals, and KYC verification. Our privacy policy (available at /privacy-policy/) details all collection, use, storage, and sharing practices. Data is stored on encrypted servers with access restricted to authorised staff and third-party payment processors. Verification documents (ID, proof of residence) are retained only as long as legally required. We do not sell personal data to third parties; however, we may disclose data to payment providers, regulatory authorities, and law-enforcement agencies when legally compelled. Users can request data deletion or correction by contacting support, subject to legal retention obligations.

Contact for legal inquiries

Questions about our legal compliance, data practices, or regulatory status should be directed to our legal team via email at [email protected]. Standard response time is 48 hours for legal inquiries during business days (Monday to Friday, 9 AM–6 PM WIB). Formal complaints or regulatory referrals should include a clear description of the issue, relevant documentation, and your account email. We also maintain a ticketing system within the account dashboard for formal support escalations. For urgent legal matters, contact our live-chat team (available 9 AM–1 AM WIB) and request escalation to the legal department. All communications are logged and archived in compliance with our data-retention policy.