dewa98 Platform Privacy Notice

This page describes what we collect when you use dewa98 and how we keep that data protected. We take your privacy seriously—your email, identity documents, and payment information are encrypted and accessed only by authorised staff and trusted third-party processors. We never sell your personal data to marketing companies or data brokers.

When you register on dewa98, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place wagers on sportsbook, live-dealer tables, slots, or esports markets, we collect information needed to operate the platform, verify your identity, process transactions, and comply with applicable law. This privacy notice explains what data we collect, how we use it, who we share it with, and what rights you have.

Our privacy practices apply globally to all users where dewa98 is available. If you have questions about your data, you can request access, correction, or deletion by contacting our support team. We comply with data protection principles and applicable regulations in each jurisdiction where we operate.

What Data We Collect on dewa98

We collect different categories of data depending on how you interact with dewa98. At sign-up, we collect your email address and password. To verify your account and comply with identity requirements, we collect your full name, date of birth, phone number, and government-issued identification (national ID or passport). We may ask for proof of address during identity verification (KYC). This data is necessary to confirm your eligibility under applicable law and to prevent fraud.

When you deposit funds, we collect payment information related to your chosen method—for DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, we receive transaction IDs and account identifiers; for direct bank transfers to mobile banking, local payment, online payment, e-wallet, we receive your bank account details. We do not store full credit-card or bank-account numbers on our servers; payment processors handle sensitive payment details per their own security standards.

We automatically collect technical data when you use dewa98:

• IP address, device type, operating system, browser type.
• Session duration, pages visited, game interactions, betting history.
• Timestamps and frequency of login and deposit/withdrawal requests.
• Device identifiers and cookie/session tokens for functionality.

How We Use Your Data on dewa98

We use your data for several operational and legal purposes:

Account and Service Delivery

We use your email and password to authenticate you on dewa98. Your name and date of birth confirm your identity and eligibility. We use technical data to troubleshoot platform issues, prevent fraud, and detect unusual account activity (e.g., multiple login attempts from different countries, rapid deposits and withdrawals, betting patterns consistent with bonus abuse).

Payment Processing

We share your payment details with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) only to complete deposits and withdrawals. We do not process payments ourselves; third-party providers handle transactions under their own security standards.

Legal Compliance and Fraud Prevention

We use identity documents and payment data to verify that you meet eligibility requirements under applicable law in your jurisdiction. We screen accounts against sanctions lists and known-fraud databases. We retain records of all transactions for audit trails and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

Marketing and Promotions

We use your email address to send promotional messages about dewa98 (new games, tier benefits, seasonal offers during Idul Fitri, Idul Adha, Imlek, Nyepi) only if you have not opted out. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our messages or updating your preferences in your Account Settings on dewa98.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to operate dewa98 and comply with law:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive your payment data to process deposits and withdrawals.
• Identity verification providers: We may use third-party KYC services to verify your identity documents and address.
• Fraud-detection services: We share account activity patterns with fraud-prevention vendors to detect suspicious behaviour.
• Legal and law enforcement: We disclose data to courts, regulators, and law enforcement if required by law or a valid legal process.

We do not sell your data to marketing companies, data brokers, or other commercial entities. Third parties who access your data are contractually bound to protect it under standards equivalent to our own.

Data Retention on dewa98

We retain your personal data as long as your account is active. After account closure, we retain transaction records, identity documents, and payment history for a standard period (typically 5–7 years) to comply with anti-money-laundering regulations, tax requirements, and fraud investigation standards. After this retention period, we securely delete your data or anonymise it so it cannot be linked to you.

We retain session data (IP addresses, device info, betting history) for shorter periods—typically 12–24 months—to monitor account security and platform performance. Technical logs used for troubleshooting are retained for 90 days unless needed for an active investigation.

Your Rights on dewa98

You have rights regarding your personal data under applicable privacy laws:

• Right to access: You can request a copy of all personal data we hold about you.
• Right to correction: You can ask us to correct inaccurate data (e.g., if your phone number changed).
• Right to deletion: You can request deletion of your data, subject to legal retention requirements. If we must retain data for compliance, we will explain why.
• Right to withdraw consent: If you consented to marketing emails, you can opt out at any time via the unsubscribe link or Account Settings.
• Right to lodge complaints: If you believe we have mishandled your data, you can lodge a complaint with your local data protection authority or gaming regulator.

To exercise any of these rights, contact our support team via email or live chat. We will respond within 10 business days. If your request requires investigation (e.g., a data deletion request), we may take up to 30 days but will keep you informed of progress.

Cookies and Tracking Technology on dewa98

We use cookies and similar technologies (session tokens, local storage) to remember your login, preferences, and activity history. These help us provide a consistent experience across dewa98's web and mobile platforms. Cookies store:

• Your session ID (to keep you logged in).
• Your language and timezone preferences.
• Your game history and account settings.
• Analytics data to understand how you use our games.

Most cookies expire when you close your browser or after a set period (e.g., 30 days for remember-me cookies). You can delete cookies via your browser settings, though this may affect dewa98's functionality. We do not use cookies for cross-site tracking or to build profiles sold to advertisers.

International Data Transfers

dewa98 operates globally. Your data may be stored on servers located outside your country of residence. We ensure all data transfers comply with applicable international privacy standards. When we transfer data across borders, we use contractual safeguards (Standard Contractual Clauses) or other approved mechanisms to protect your information. If you are in a region with strict data-localisation requirements, we implement those requirements where applicable.

How to Contact Us About Privacy

If you have questions about how we handle your data, want to exercise your rights, or have a privacy concern, contact our support team:

• Email: [email protected] (we respond within 10 business days).
• In-app support: Use the chat feature in your dewa98 account; mark your message as "Privacy Request" for priority handling.
• Postal mail: Contact details on our Legal Notice page.

We also welcome complaints to your local data protection authority or gaming regulator if you believe we have not respected your privacy rights.

Data Security Practices at dewa98

We maintain technical, administrative, and physical safeguards to protect your data against loss, theft, and unauthorised access. Our servers use firewalls, intrusion detection, and regular penetration testing. Staff access is restricted to those with a business need; all access is logged and monitored. We conduct regular security audits and respond immediately to detected vulnerabilities.

While we invest significantly in security, no system is non-specific info secure. We cannot guarantee that your data will never be compromised. If we become aware of a data breach, we will notify affected users via email as soon as practicable and comply with applicable breach-notification requirements.

Children's Privacy

dewa98 is not intended for users under the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has created an account, we will close it immediately and delete their data (except where we must retain records for legal reasons). If you believe a minor has accessed dewa98, contact us immediately.

Changes to This Privacy Notice

We may update this privacy notice to reflect changes in our practices, technology, or applicable law. We will notify you of material changes via email or by posting a prominent notice on dewa98. Your continued use of the platform after changes take effect constitutes acceptance. We recommend reviewing this notice periodically to stay informed of how we handle your data.

This notice was last updated in the current year. If you have questions or concerns about our privacy practices on dewa98, do not hesitate to reach out to our support team. We are committed to transparency and protecting your data across all regions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.